Return & Exchange Policy – Pegasus Med Depot
Hassle-Free Returns for Your Peace of Mind
Your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to make it right.
Return Window You may return most items within 30 days of delivery for a full refund or exchange.
Eligibility Requirements To qualify for a return or exchange, items must be:
- In original, unused condition
- In their original packaging with all accessories and documentation included
- Accompanied by proof of purchase
Non-Returnable Items For health and hygiene reasons, the following items cannot be returned:
- Opened personal care or hygiene products
- Items that have been used, assembled, or altered
- Custom or special-order equipment
How to Initiate a Return
- Email us at pegasusmeddepotinfo@gmail.com with your order number and reason for return.
- Our support team will respond within 1–2 business days with return instructions.
- Ship the item back using a trackable method.
- Refunds are processed within 5–7 business days of receiving the returned item.
Exchanges If you’d like to exchange an item for a different model or size, contact us and we’ll guide you through the process at no additional hassle.