Help Center – Pegasus Med Depot

We're Here to Help — 24/7

Welcome to the Pegasus Med Depot Help Center. Whether you have a question about an order, need product guidance, or require technical support — our team is always ready to assist.

Return Window You may return most items within 30 days of delivery for a full refund or exchange.

Orders & Payments

  • How do I place an order? Simply browse our product catalog, add items to your cart, and proceed to checkout. We accept multiple payment methods for your convenience.
  • Can I modify or cancel my order after placing it? Orders can be modified or cancelled within 24 hours of placement. Contact us immediately at (850) 215-0477 or email us at pegasusmeddepotinfo@gmail.com.
  • What payment methods do you accept? We accept all major credit/debit cards, and other secure online payment options available at checkout.

Shipping & Delivery

  • How long does delivery take? Standard shipping takes 5–7 business days. Freight/heavy items may take up to 10 business days.
  • Do you offer free shipping? Yes! We offer free standard shipping on all orders within the contiguous U.S.
  • How do I track my order? Once your order ships, you'll receive a tracking number via email.

Returns & Exchanges

  • What is your return policy? Items can be returned within 30 days of delivery in original, unused condition. Visit our Return & Exchange page for full details.
  • My item arrived damaged. What should I do? Contact us within 48 hours of delivery with photos of the damage. We'll arrange a replacement or refund promptly.

Product Support

  • Do your products come with a warranty? Yes. Most products carry a manufacturer's warranty. Details are listed on each product page.
  • I need help choosing the right product for my patient. Can you help? Absolutely. Call us at (850) 215-0477 and our knowledgeable staff will guide you to the best solution for your care needs.

Still Need Help? Our support team is available 24 hours a day, 7 days a week.